ServiceNow Instructions for Staff

NSU ServiceNow

For each support request users need to submit a ticket using the NSU ServiceNow

 

Banner:

• Banner Access - External Link to Banner Access
• Banner Advisor Access Request
• Banner Faculty Access Request
• Banner Printing
• Banner Scheduler
• Other Banner Request

DocuSign:

• General Support
• New DocuSign Account

Other:

• DegreeWorks Access
• Image Director
• SharePoint
• Opinio Survey Request
• SharkLink sites

Clinical Informatics - Patient Data and records, scheduling, access to Clinical Apps

Reports - Reports using SQL Reporting Services or MSExcel

Telecom or Cellular

 

Purchase Devices/Accessories (Monitor, Keyboards, Mouse,...)

• purchase Desktops, Laptops
  • monitors
  • Wireless keyboard and mouse
  • docking station
• purchase phone
  • phone accessories

Equipment Disposal Request

• properly dispose of technology items such as computers, monitors, and desktop printers

Computer/Technology Move Request

• submitted a minimum of 72 hours prior to the move date

AV Request Ticket

• submitted at least 72 hours prior to the start of the event

Audio Visual Training request

• Reserve a room via the room reservation system with at least a 48-hour lead time.
• Submit this training request at least 48 hours prior to the room reservation time.
• Limit group training to a maximum of five (5) attendees

 

Ariba On-Demand - create and approve requisitions, receive items, and search the various supplier catalogs to Purchase.

1. Office supplies 
2. Software - through the NSU App Store, Ariba, or by request

OIIT APPLICATION FINDER WEBSITE - verify whether NSU has an existing software or application that aligns with your requirements prior to making a purchase